Privacy Policy
Last Updated: January 15, 2025
At Luminated Primaxis, we believe transparency builds trust. This policy explains exactly how we handle your personal information when you use our stock market education services.
Information We Collect
When you engage with our educational platform, we collect information that helps us provide better learning experiences. Here's what we gather and why it matters for your education journey.
Personal Information You Provide
- Your name and email address when you sign up for our learning program
- Phone number if you choose to receive course updates via SMS
- Educational background and experience level to customize your learning path
- Payment information processed securely through our payment providers
- Communication preferences and feedback about our courses
Automatically Collected Information
Our website collects certain technical information to ensure smooth operation and improve your learning experience. This includes your IP address, browser type, device information, and how you navigate through our educational content.
How We Use Your Information
Every piece of information we collect serves a specific purpose in delivering quality financial education. We don't sell your data or use it for purposes unrelated to your learning experience.
| Information Type | Primary Use | Retention Period |
|---|---|---|
| Contact Information | Course delivery and support communication | 3 years after program completion |
| Learning Progress | Personalized curriculum recommendations | 5 years for educational records |
| Payment Data | Transaction processing and billing | 7 years as required by Canadian law |
| Technical Data | Platform optimization and security | 2 years from collection |
Information Sharing and Third Parties
We partner with select service providers to deliver our educational programs effectively. Each partnership is carefully vetted to ensure your privacy remains protected.
Educational Service Providers
We work with specialized platforms for course delivery, video hosting, and student assessment tools. These providers operate under strict data processing agreements that limit their use of your information to educational services only.
Important Note
We never sell student information to marketing companies or share your learning progress with potential employers without your explicit written consent. Your educational journey remains private.
Legal Requirements
In rare circumstances, Canadian privacy laws may require us to disclose information to government authorities. We'll notify you of such requests unless legally prohibited from doing so.
Your Privacy Rights Under Canadian Law
As a Canadian resident, you have specific rights regarding your personal information. We've designed our systems to make exercising these rights straightforward and hassle-free.
- Access your personal information and receive a copy of data we hold about you
- Request corrections to inaccurate or incomplete information in your student profile
- Delete your account and associated data, subject to legal retention requirements
- Restrict processing of your information for specific educational services
- Receive your data in a portable format if you transfer to another educational provider
- Object to certain types of data processing, such as automated decision-making
- Withdraw consent for optional services like marketing communications at any time
To exercise any of these rights, simply email our privacy team at [email protected] with your request. We respond to all privacy inquiries within 30 days and provide clear explanations of any actions taken.
Data Security and Protection
Protecting your personal information is fundamental to our operation. We employ multiple layers of security to safeguard your data throughout our educational platform.
Technical Safeguards
All data transmissions use industry-standard SSL encryption. Our servers are hosted in Canadian facilities that meet strict security certifications, and we conduct regular vulnerability assessments to identify and address potential risks.
Administrative Controls
Access to student information is limited to authorized staff members who require it for educational support. All team members complete privacy training and sign confidentiality agreements before handling any personal data.
Incident Response
In the unlikely event of a data breach affecting your information, we'll notify you within 72 hours and provide clear guidance on protective steps you can take. We maintain comprehensive incident response procedures that prioritize student notification and support.
International Data Transfers
While we primarily store data within Canada, some educational tools and services may involve transfers to other countries. We ensure these transfers comply with Canadian privacy standards.
Any international transfers occur under approved mechanisms such as adequacy decisions or standard contractual clauses that provide equivalent protection to Canadian privacy laws. You can request specific details about data transfer arrangements for your information.
Cookies and Tracking Technologies
Our website uses cookies to enhance your learning experience and provide personalized content recommendations. You have complete control over these technologies.
Essential Cookies
These cookies are necessary for basic website functionality, including login sessions and course progress tracking. They cannot be disabled without affecting your ability to access educational content.
Analytics and Performance
We use analytics cookies to understand how students navigate our platform and identify areas for improvement. This data is aggregated and anonymized, focusing on general usage patterns rather than individual behavior.
You can manage cookie preferences through your browser settings or our cookie preference center. Disabling non-essential cookies won't affect your access to educational content but may limit some personalization features.
Children's Privacy
Our educational programs are designed for adults interested in stock market learning. We do not knowingly collect information from individuals under 18 years of age.
If we discover that we've inadvertently collected information from someone under 18, we'll delete that information immediately and notify the individual or their guardian. Parents or guardians who believe their child has provided information to us should contact our privacy team right away.
Policy Updates and Changes
We review and update this privacy policy annually or when significant changes occur in our educational services or privacy practices. Updates reflect our commitment to transparency and compliance with evolving privacy regulations.
When we make material changes, we'll notify all active students via email at least 30 days before the changes take effect. We'll also post notices on our website and provide clear explanations of what's changing and why.
Your Continued Rights
Policy updates never reduce your existing privacy rights. If you disagree with changes, you can request data deletion or restriction before the new policy takes effect.
Privacy Questions or Concerns?
Our privacy team is here to help with any questions about your personal information.
Email: [email protected]
Phone: +1 (306) 489-2230
Mail: 540 Champlain St, Quebec City, Quebec G1K 4J3, Canada
We respond to all privacy inquiries within 30 days and provide clear, helpful explanations.